Retail Returns and Exchanges
Good Fortune's main goals are quality and customer service. We want you to be happy with your purchases. If you are not happy with the quality, and would like to return or exchange an order, please call or email us to obtain a return authorization and receive further instructions:
Please call (423) 473-6727 or email firstname.lastname@example.org, Tuesday-Friday from 10am to 6pm (EST).
Please return items in their original packaging and include a copy of the packing slip. You can return items up to 10 days after the date we shipped your order. Shipping charges are not refundable. Remember, we cannot accept returns without prior authorization.
Variation in color, shape, and finish are not mistakes, they are handcrafted.
If we shipped the wrong item to you by mistake, please contact us, and we will re-ship your order with the correct item at no additional cost.
Sorry, but Good Fortune cannot accept returns of items purchased through retail stores. Conversely, retail stores cannot accept returns of products purchased online or by phone.
Wholesale Returns and Exchanges: There is a 15% restocking fee on all returned and exchanged goods, unless discussed otherwise. Claims must be made within 5 days upon receipt of shipment.
Free Shipping in the USA, for retail orders
We give you simple flat rate options for shipping.
0-$25 = $5 flat rate shipping
$25 or more = free shipping (we appreciate your business!!!)
Free in-store pick up is available in Chattanooga, TN. We do not charge a handling fee and try to keep shipping as low as possible, because we understand shipping is kind of a bummer. Go figure, west coast shipping costs more than east coast shipping, but we don't make the rules. We hope you'll still find huge savings in the cost of our products.
We are currently NOT offering international shipping due to the high cost of shipping.